Current turnaround time is 3-8 business days. I will not be working Fridays for the rest of the year to attend football games and band events with my kiddos. Orders will not be processed on Friday, Saturday, Sunday, or on holidays. Larger orders may take an additional 1 or 2 business days.
If you need to contact me the easiest way is to click the chat button on the bottom of the website. I've had a few people say they've used it with no answer, if you use it and don't get an answer within 24 hours please email me or text me. My email is info@shoptcpcreations.com. My phone number is 512-688-0521. Please keep text/calls during our business hours (9 AM to 4 PM CST).
Shipment Processing time: All orders are processed within 3 weeks. (Shipping time not included). Please allow 2-5 business days after processing for shipping. Orders will not be shipped on weekends or holidays. Please be aware that delivery delays are possible, especially around holidays.
Shipment Rates & Delivery Estimates: We mail using USPS priority mail or ground advantage. Shipping is a flat rate cost of $15 and includes $100 insurance coverage from USPS.
Additional Insurance Coverage:
Shipped insurance is offered at checkout to better protect your order if it's lost/stolen or damaged on it's way to you. If this additional insurance isn't purchased at checkout we will not refund/replace any damaged or lost items due to USPS negligence, you'll be responsible for filing a claim with them directly. If additional insurance is purchased we file a claim on your behalf with the Shipped Insurance company, usually claims are processed within 3-4 business days.
Shipping address:
Orders are sent to the shipping address entered on the order form. Make sure the address you entered is complete and accurate. TCP Creations is not responsible for packages that are non delivered due to incorrect shipping addresses. If returned the buyer must repay shipping to have it shipped again.
International Buyers:
All orders shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees that are paid by the buyer. The value of payment received cannot be altered to decrease international custom fees. Additional charges for customs clearance must be paid by the buyer at the time of pick up. We have no control over these charges. Customs policies vary widely from country to country, and you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control and beyond the original delivery estimates. Feel free to contact your local customs office for further information.
How do I cancel my order? You may only cancel an order in the first 48 hours after your purchase has gone through. This is because we have most likely already begun working on your order. Upon canceling, email info@shoptcpcreations.com with your name, order number, and why you are cancelling. After 48 hours your order maybe subjected to a 30% cancellation fee that will be subtracted from your refund.
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